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LiFE ACADEMY (LA) is backed by a team of experienced and dedicated instructors and trainers with expertise in all aspects of professional qualification training. Lauded as a PSMB registered training provider, we offer a wide array of well-rounded education and training programmes for workers across diverse sectors to pursue continuous professional development.

These public workshops / talks are interactive and intensive half day or full day sessions with unique modules focusing on industry-relevant topics.

LiFE Academy offers a range of training areas of:

Summarise your Data and Perform Powerful Lookups with Excel

Introduction
Managing data systematically and logically is very important to produce a proper report. The latest Microsoft Excel offers more features and enhancements to better manage your spreadsheet. In this Level, we will see how the basic knowledge of Excel will be used to support advanced results.
Managing data systematically and logically is very important to produce a proper report. The latest Microsoft Excel offers more features and enhancements to better manage your spreadsheet. In this Level, we will see how the basic knowledge of Excel will be used to support advanced results.

Course Objectives
Upon completion of this program, participants will be able to:

      • Import data from other sources.
      • Use various Statistical functions for reporting.
      • Use various Logical functions for reporting.
      • Use various Lookup & Reference functions for reporting.
      • Group and summarise data using PivotTable.

Course Outline

Chapter 1: Managing Data – Part 2

      • Import data from other sources
      • Embedding data from other sources
      • Remove duplicate data
      • Housekeeping inconsistent data

Chapter 2: Using Functions – Part 2
Lesson 2.1: Obtain Statistical Report

      • SUMIFS Function
      • COUNTIFS Function

Lesson 2.2: Testing Data

      • IF Function
      • Nested IF Function
      • IFERROR Function
      • AND Function
      • OR Function
      • NOT Function

Chapter 3: Using Table – Part 2

      • Performing Advanced Filter

Chapter 4: Using PivotTable
Lesson 4.1: Introduction to PivotTable

      • Creating a PivotTable
      • Adding and removing Fields
      • Applying a Style
      • PivotTable Style Options
      • Changing the Layout

Lesson 4.2: Massaging the Data

      • Expanding and Collapsing data
      • Grouping data
      • Sorting data
      • Filtering data

Lesson 4.3: Modifying Field Settings

      • Modifying Number Formats
      • Modifying Subtotals
      • Modifying Raw Data
      • Updating PivotTable
      • Adding Additional Formulas

Chapter 5: Lookup & Reference Functions
Lesson 5.1: VLOOKUP Function

      • VLOOKUP Exact Match
      • VLOOKUP Approximate Match
      • Enhancing your VLOOKUP

Chapter 6: Automating Excel Tasks
Lesson 6.1: Introduction to Macros

      • Understanding the usage of Macros
      • Recording a Macro
      • Running a Macro
      • Using Graphics to run a Macro
      • Viewing Macro codes
      • Saving Macro files

Methodology
This program will be conducted through interactive lectures, practical exercises and group assignments.

Who should attend
This course is suitable for Administrative staff such as Human Resource, Sales and Marketing, Technical staff such as Engineers, IT and Analysts as well as Managers of all levels.

Essential Formulas and Data Management with Excel

Introduction
Managing data systematically and logically is very important to produce a proper report. The latest Microsoft Excel offers more features and enhancements to better manage your spreadsheet. In this Level, we will explore the some of the essential features up till the intermediate usage of Functions, Table and Graphics to generate and analyse reports.

Course Objectives
Upon completion of this program, participants should be able to:

      • Format data.
      • Perform AutoFill.
      • Use formulas and functions.
      • Use various Statistical functions for reporting.
      • Use various Logical functions for reporting.
      • Use colours to spot important trends and data.
      • Apply data filters.
      • Apply data standardisation.

Course Outline

Chapter 1: Managing Data – Part 1
Lesson 1.1: Essential Skills

      • Formatting Cells
      • Using Format Painter
      • Sorting Data
      • Custom Sorting Data
      • Using Auto Fill

Chapter 2: Performing Calculations
Lesson 2.1: Mathematic Calculations

      • Addition, Subtraction, Multiplication and Division

Lesson 2.2: Using AutoSum Functions

      • AutoSum data
      • Inputting Formulas

Chapter 3: Using Functions – Part 1
Lesson 3.1: Locking Cell References

      • Relative vs Absolute Cell References
      • Mixed Cell References

Lesson 3.2: Obtain Statistical Report

      • AVERAGE Function
      • AVERAGEA Function
      • COUNT Function
      • COUNTA Function
      • SUMIF Function
      • COUNTIF Function

Chapter 4: Using Table
Lesson 4.1: Working with Table

      • Creating a Table
      • Using the Table Tools
      • Formatting Table
      • Table Style Options
      • Adding Total Row

Lesson 4.2: Filtering Data

      • AutoFilter
      • Custom AutoFilter
      • Wildcard Filter

Chapter 5: Styling your Report
Lesson 5.1: Conditional Formatting

      • Highlight Cells Rules
      • Top/Bottom Rules
      • Using Bars, Color Scales & Icon Sets
      • Adding Multiple Rules
      • Editing Existing Rules
      • Sequencing Rules
      • Creating Rules using Formula

Lesson 5.2: Charts

      • Formatting Charts
      • Creating a Combo Chart
      • Manipulating Chart Display

Chapter 6: Managing Data
Lesson 6.1: Data Validation

      • Apply basic Data Validation
      • Edit Validation settings
      • Using Formulas as Data Validation

Chapter 7: Finalising Your Workbook
Lesson 7.1: Page Setup and Print

      • Print Preview
      • Page Settings
      • Margin Settings
      • Inserting Header & Footer

Methodology
This program will be conducted through interactive lectures, practical exercises and group assignments.

Who Should Attend
This course is suitable for Administrative staff such as Human Resource, Sales and Marketing, Technical staff such as Engineers, IT and Analysts as well as Managers of all levels.

5S – Understanding & Implementation

Introduction
An observant workplace management expert can determine the caliber of a company in five minutes or less by visiting the plant and taking a good look at housekeeping conditions, especially in the area of housekeeping and waste elimination.

5S is a systematic approach of a good housekeeping. Good housekeeping involves the principle of waste elimination through workplace organization. 5S is the core element of “lean thinking” and “visual workplace”.

This training program is specially designed to provide participants with an understanding of 5S and its principles. Participants are able to learn how to adopt and incorporate 5S into their organization in order to improve the quality of their work, products and services and also improve the overall productivity if their organization.

Learning Outcome
Upon completing this training, participants will be able to:

      • Learn and understand the 5S concept
      • Understand what is kaizen and its importance
      • Learn about waste management and the universal types of waste
      • Learn the benefits of 5S and the resistance to 5S
      • Learn the elements of 5S
      • Learn and understand the housekeeping steps in 5S
      • Learn the details of Gemba Walk
      • Learn and apply Visual Management at workplace

Course Content

1. Introduction

      • Objectives & Definitions

2. Improving and Sustaining the Performance of an Organization

3. Kaizen

      • What is Kaizen?
      • Kaizen – A Necessity for the Industry

4. Introduction to 5S

      • The “5S” Philosophy
      • What is 5S?
      • Philosophy of 5S
      • 5S Lean Workplace
      • Benefits of 5S
      • Resistances to 5S

5. Waste Management

      • The Seven Types of Waste

6. Elements of 5S & What Does 5S Mean?

      • Seiri – Sort
      • Seiton – Set in order
      • Seiso – Shine
      • Seiketsu – Standardize
      • Shitsuke – Sustain

7. What Does 5S Mean?

      • Safety @ Senshu @ Selamat
      • Sort @ Seiri @ Sisih
      • Set in Order @ Seiton @ Susun
      • Shine @ Seiso @ Sapu
      • Standardize @ Seiketsu @ Seragam
      • Sustain @ Shitsuke @ Sentiasa Amal

8. Gemba Walk

      • What is Gemba Walk?
      • Gemba Walk Guidelines
      • 12 Steps to Gemba Walk

9. Visual Management

      • What is Visual Management and Control?
      • The Importance of Visual Management and Control
      • The tools for Visual Management and Control

10. Course summary and evaluation

Methodology
Lectures, exercises, group discussions, Theoretical sessions shall be followed by workshops and general discussions.

Who should attend

Anyone who is interested in learning about 5S Housekeeping System, understanding the system and implementing it effectively at workplace.

Behaviour Based Safety (BBS)

Introduction
Behavioral Based Safety (BBS) is the “application of science of behavior change to real world safety problems” or “A process that creates a safety partnership between management and employees that continually focuses people’s attentions and actions on theirs, and others, daily safety behavior.” BBS “focuses on what people do, analyzes why they do it, and then applies a research-supported intervention strategy to improve what people do”. At its very core BBS is based on a larger scientific field called organizational behavior management.

BBS is a scientifically-based set of strategies designed to help workers engage in safe behaviors more reliably. It involves observations (usually peer-to-peer), real-time feedback and recognition for improvement. When implemented properly, BBS is very effective and has improved safety for thousands of organizations.

This training is specially designed to train the participants on how to build a culture of Behavioral Based Safety (BBS) focuses an employee’s attention and actions on daily safety behavior at workplace.

Objectives
At the end of this program participants will be able to:

      • Learn what is Behaviour Based Safety (BBS)
      • Understand Total Safety Culture what are the Key Principles to Effective Behavioral Management
      • What is Behavior Based Safety?
      • Learn and understand the benefits of BBS and the key factors for successful BBS Implementation
      • Identify the major components of BBS
      • Understand what are the requirements of BBS
      • Learn and understand the 4 Phases of BBS Implementation

Course Content

1. Overview

      • Course Objectives & Definitions

2. Introduction

      • Introduction to Safety & Health
      • Introduction to Occupational Safety & Health (OSH)
      • Safety & Health Principles
      • Safety & Health System
      • OSHA Act 1994 – Philosophy

3. Overview of Behaviour Based Safety (BBS)

      • History of BBS
      • Total Safety Culture
      • Key Principles to Effective Behavioral Management
      • Achieving A Total Safety Culture Shift Requires Paradigm Shift
      • Best Practices for Making Long Term Changes in Behaviour

4. Behaviour Based Safety (BBS)

      • What is Behavior Based Safety?
      • Benefits of BBS
      • What Effects BBS?
      • Key Factors for Successful BBS Implementation
      • Why BBS?
      • Major Components of BBS
      • BBS Requirements
      • Seven Important Things to Know

5. Implementation Phases of BBS – 4 Phases

6. Process to Locate Safety Problems

7. Focus of BBS

      • BBS Basics
      • BBS Process
      • BBS Assessment Techniques
      • BBS Development Strategy
      • Implementation Strategy
      • Evaluation & Continuous Improvement

8. Final Review

      • Wrap-up and Evaluations

Methodology
Lectures, case studies, group discussions, Theoretical sessions shall be followed by workshops and general discussions.

Who should attend

Anyone who is interested in learning about Behaviour Based Safety (BBS) and implementing it at workplace.

Effective Logistic & Supply Chain Management

Introduction
Logistics management and Supply Chain Management become of utmost importance in modern business with the increase in globalization and the importance of highly-performing value chains.

Supply chain management (SCM) is the broad range of activities required to plan, control and execute a product’s flow, from acquiring raw materials and production through distribution to the final customer, in the most streamlined and cost-effective way possible.

This course equips participants with the knowledge and practical skills in logistics operations and will learn what supply chain management is and how it can be a key component in organizational success. The course will include areas such as inventory control; materials management; warehouse operations as well as management techniques, best practices and many more.

Learning Outcome
Upon completing this training, participants will be able to:

      • Understand the meaning of Logistics Management & Supply Chain Management
      • Understand the definition and functions of warehouse and inventory
      • Learn and understand what is an effective warehouse & inventory management
      • Learn the inside of material management
      • Identify and learn the 10 tips on house to management warehouse & inventory

Course Content

1. Introduction

      • Objectives & Definitions

2. Overview of Supply Chain & Logistics

      • What is Supply Chain Management (SCM)?
      • What is Logistics Management?
      • Supply Chain Structure
      • Phases in Logistics
      • Flows in Supply Chain / Logistics

3. Logistics and Supply Chain Management

      • The role of Information Systems and Technology in SCM
      • Managing the Flow of Materials Across the supply Chain
      • Developing and Maintaining Supply Chain Relationships

4. Inventory

      • What is an inventory?
      • Reasons to Hold Inventory
      • Types of inventory
      • Inventory Flow

o Inbound
o Outbound

      • Push and Pull concepts

5. Warehouse

      • What is a warehouse?
      • What is warehouse management?
      • The Role of Warehouse in Logistics Systems
      • Benefits of Warehouse Management

6. Effective Warehouse & Inventory Management

      • What is Warehouse & Inventory Management?
      • Importance of Warehouse & Inventory Management
      • Objectives of Efficient Warehouse & Inventory Management

7. Material Management

      • Material Management is a Balancing Act
      • Aim of Material Management
      • Purpose of Material Management
      • Four Basic Needs of Material Management
      • Logistical Components in Material Management

8. 10 tips for Warehouse & Inventory Management

      • Good Warehouse Inventory Management Starts with Upkeep
      • Know your High Sellers
      • Utilize Cycle Counts
      • Minimize Unauthorized Traffic
      • Make Room for Receiving
      • Label Everything
      • Implement Quality Control
      • Practice Priority Picking
      • Finish Right, Start Tight
      • Work on Warehouse Organization

9. Final Review

      • Wrap-up and Evaluations

Methodology
Lectures, exercises, group discussions, Theoretical sessions shall be followed by workshops and general discussions.

Who should attend

Anyone interested in learning about Effective Logistic & Supply Chain Management.

Lean Kaizen

Introduction
Lean Kaizen is a simplified approach to Process Improvement. Lean is a methodology that eliminates waste and boosts efficiency. Kaizen means continuous improvement.

This training has been specially designed to teach and guide on how to get rid of waste and continuously implement best practices by merging both Lean and Kaizen philosophies.

Course Objectives
Upon completing this training, participants will be able to:

      • Understand the definition and concept of Lean and Kaizen philosophies
      • Learn the application of traditional Kaizen
      • Learn and understand on how Kaizen projects help pave the way on the lean journey
      • Learn how to use Kaizen effectively to reduce cost, defects, cycle time, and other waste
      • Learn Kaizen methodology and the application techniques
      • Apply Kaizen events successfully at workplace
      • Develop Kaizen teams at workplace and facilitate the activities to develop improvement projects
      • Cultivate the Lean culture and transformation in the organization

Course Content

1. Introduction

      • Objectives & Definitions

2. Lean and Kaizen philosophies

      • What is Lean Manufacturing concept?
      • What is traditional Kaizen?

3. Develop Lean as a Culture in the Workplace

      • The Pros and Cons of Developing a Lean Culture

4. Kaizen: Developing a Culture of Continuous Improvement

      • Kaizen Team at workplace
      • Kaizen Events at workplace

5. Incorporating Lean concept into Kaizen

6. The benefits of Lean Kaizen

7. Implementing Lean Kaizen with PDCA

8. Waste

      • What is waste?
      • The Seven Types of Wastes
      • Practical ideas how to identify the wastes at workplace and reduce them continuously

9. 5S

      • What is 5S?
      • Why 5S?
      • Steps of performing 5S at workplace

10. Kaizen Steps based on Lean Concept

      • Step by Step Approach
      • Effective Implementation Plan

11. Final Review

      • Wrap-up and Evaluations

Methodology
Lectures, exercises, group discussions, Theoretical sessions shall be followed by workshops and general discussions.

Who should attend

Anyone interested in learning about Lean Kaizen

Driving Performance and Excellence Through Staff Engagement

Introduction

An engaged workforce who possess the necessary skills, knowledge and expertise is crucial for any organization who wants to achieve high levels of business success.
In our current challenging and competitive business environment, learning and development has never been more important as a means to keep employees engaged and maintain that competitive advantage.
This workshop provides the audience with a better understanding of employee engagement at a deeper level, providing the skills and knowledge to manage employees by bringing the best out of their teams. The higher the engagement of employees, the greater their effectiveness.

Learning Outcome

      • Promote Team Spirit, inculcate Respect and build a High Morale work
        place
      • Work Synergistically with one another to bring forth greater productivity
      • Engage and educate employees on how to reduce the carbon footprint

Course Contents
Overview

      • Trends
      • Understanding Generations in the Workplace

What is Employee Engagement
Key Drivers of Employee Engagement
Current Research Results
Barriers to Employee Engagement
Creating Fun in the workplace
Communication Methods

Methodology

Sharing Session 10%
Video Presentation 10%
Indoor activity/games 20%
Experiential and reflective dialogues 60%

Who should attend
Anyone who is interested in learning about Driving Performance and Excellence Through Staff Engagement.

21st Century Essential Skills for Graduates and Staff

Introduction
Soft skill requirements in the twenty first century for instance the communication skills, critical thinking and problem-solving skills, teamwork, professional ethics such as work ethics, integrity, responsibility, empathy were among the most needed competencies for university graduates (Sejzi et al., 2013). Dixon et al. (2010) reported that the corporate finance professionals these days not only have to master the technical skills but should also possess certain levels of soft skill capabilities. However, according to Abdullah et al. (2012), there was significant skill mismatch among Malaysian graduates.
This has been of continuous concern by the ministries as well as the community as we are now heading towards Industrial Revolution 4.0. It is crucial that a graduate or employee nowadays shall not only specialize in their own field of professionalism, but need to be an all-rounder, be able to perform multi-tasking, and mainly equipped with the essential soft skills in order to relate better to the relevant stakeholders. So, what are the important soft skills that should be given priority and developed?

Learning outcome
The participants will be able to:

      • To comprehend skill gaps, mismatch, acquired versus required soft skills
      • To acknowledge the importance of soft skill integration, training and development towards the required soft skills
      • To be able to influence, inspire and hone the right skills from the schools &/or management perspective to achieve the desired aspiration

Course Contents

1. Understanding ourselves – Who am I?
(How do I/we fit into organizational needs, possible matches or clashes)
2. Realization of skill gaps, mismatch and importance to acquire the required soft skills(reality and change management)
3. Malaysian Qualification Framework (2nd edition) 2017 (the Five clusters)
4. MOHE Soft Skill Development Model 2006 (Embedded Soft Skill Model)
5. Report & Sharing (the findings)
6. Discussion & Activities

      • Where do I/ we stand?
      • What shall we do? (brain storming)
      • Gantt Chart (goals & progress)
      • The strategies

7. Group presentations
8. Sharing session (trainer & participants’)
9. Q & A

Methodology
Structured workshops, including sharing sessions, Q & A, discussions, any relevant case study or activities.
Post-training Follow Ups:
Contact and information of trainer would be provided to participants for future enquiries.
3-month interval visit(s) to the group for site post training progress on soft skill development.

Who should attend
Managers, executives, supervisors, sales and marketing team, teachers, parents, students and any group(s) of interests to foster self-development and relationship among people.

Communicate Your Way to Success

Introduction
Successful people usually have excellent communication and interpersonal skills in the workplace. They are capable of demonstrating empathy, awareness and concern for others with good listening and communication skills.

Learning outcome
The participants will be able to:

      • This communication course will help you understand the importance of
        effective interpersonal skills and workplace communication. The course
        will give you the opportunity to put into practice some of the essential
        communication techniques which once back in the workplace, will
        provide you an opportunity to overcome common communication
        barriers.
      • Evaluate your communication style & perception – explore differences to
        leverage on others
      • Apply diplomacy & tact to be a credible & effective communicator
      • Use actionable strategies & skills to address most business communications
      • Communicate clearly, appropriately & with greater confidence
      • Choose the “right” words, better assimilate verbal information & effectively
        interpret what you hear to reduce misunderstandings
      • Control emotions, establish the right nonverbal language to turn frustrating
        situations into productive outcomes & rewarding

Course Contents

MODULE 1: DIPLOMACY, TACT & CREDIBILITY

      • Defining the 5 actions that make for credible communication
      • Identifying & preparing yours & others’ “hot buttons”
      • Communicating up, down & across the organization
      • Shaping others’ responses using direct & indirect messages
      • Strategies to ensure win-win communication

MODULE 2: MANAGING WORKFORCE DIVERSITY WITH EFFECTIVE COMMUNICATION STYLES

      • Understand behaviour types and communication styles
      • Self-assessment profile on behaviours and communication styles
      • Strategies for interacting with others who are different from you
      • Identify gaps of interpersonal habits for personal improvement
      • Influencing others when communicating your ideas and gain respect

MODULE 3: ESTABLISHING POSITIVE WORKPLACE INTERPERSONAL COMMUNICATION FOR RAPPORT BUILDING

      • Recognise and overcome sender, receiver and environmental barriers of communication
      • Speak the language of the audience
      • Master questioning and active listening skills to connect with people
      • Read body language and nonverbal cues
      • Learn the power of praise and staying in touch for producing results
      • Deliver positive and constructive feedback

MODULE 4: EQ & NON VERBAL COMMUNICATION

      • Validating your feelings & those of others
      • Interpreting & responding to body language signals
      • VAKs – Are you Visual, Auditory, Kinesthetic?
      • To create impact during conversations

Methodology
Sharing Session 10%
Video Presentation 10%
Indoor activity/games 20%
Experiential and reflective dialogues 60%

Who should attend
Anyone interested in learning the importance of good communication skills in the workplace.

Integrity is The Key to A Happy Company

Introduction
Those companies that are profit-driven and short-sighted can easily be corrupted by selfish and greedy. The collapse of Enron, the giant and the global company is a very good example. Happy Company is the new trend for the future company that its initial and core function is to add value and create a positive impact on people and the community. It is very much people are oriented where do one’s part, responsibility, integrity and honesty are the core values. The company is like a big family where they care, help each, and play their own role for the benefits of the company and community. Everyone in the company especially the leader of the company must continue to learn, grow and lead by example.

Learning outcome
The participants will be able to:

      • Participants should be able to better manage theirs finance and stress.
      • Participants should be able to take control of their own life, family and money.
      • Participants should be able to develop positive energy teamwork and leadership skill.
      • Participants should be able to guide their clients to live life to the fullest and at the same time giving and helping those needed.

Course Contents

1. China Traditional Wisdom & Happy Company

      • Introduction to China Traditional Wisdom
      • The initial and main reason to form a company?
      • Happy Company is a future trend company.

2. Do one’s part and Benevolence

      • Benevolence is the core of everything (Wealth, Social Status, Success and etc)
      • Do one’s part and be responsible
      • Filial obedience and Respect
      • Leadership
      • Ability, Duty and Responsibility
      • Make corporate a family
      • Cultivate yourself, pacify/regulate your family, manage the nation, [then/in order to] bring peace to the world
      • A wise man regards the moral worth of a man, a fool, only his position (again)

3. Honest and Integrity

      • Do the right thing with the right way
      • Integrity
      • Honest

4. Right Attitude and Habit

      • Attitude is the key
      • Broadmindedness
      • Being kind
      • The Power of giving
      • Positive Energy
      • Do not take advantage of people
      • Do not comment on gossip

Methodology
Lectures, exercises, group discussions, Theoretical sessions shall be followed by workshops and general discussions
Who should attend
Everyone who is interested.

Leading Financial Wellness through Effective Financial Stress Management

Introduction
There was a study shows 50% of the overall stress could be reduced by better financial management. Financial stress is perceived to be one of the most important sources of psychosocial stress because so many daily activities are associated with money. Poor financial management could lead to lost focus and productivity in the workplace. There was another study shows fewer financial concerns could increase employee overall life satisfaction by up to 30%. Improved satisfaction would, in turn, increase work productivity as well as marital and family relationships. An employee with higher satisfaction can better handle their current work demands and expectations. In periods of additional work demands and expectations, stress can be managed with less additional psychological or physical cost to either the employee or the organization.

Learning outcome
The participants will be able to:

      • Participants should be able to better manage theirs finance and stress.
      • Participants should be able to take control of their own life, family and money.
      • Participants should be able to develop positive energy teamwork and leadership skill.
      • Participants should be able to guide their clients to live life to the fullest and at the same time giving and helping those needed.

Course Contents

1. The hidden message from the water

      • What can you learn from the water-the power of word, mind, and environment

2. The relationship of financial stress to job performance.

      • What is financial stress?
      • How does financial stress affect job performance?

3. Identify what are the financial stress participant are facing now

      • Self-assessment test

4. What are the top 5 common financial stresses?
Recognize what the top 5 common financial stresses are:

      • Tight and Negative Cash Flow
      • Debt
      • Poor Wealth Management
      • Stress up by taking an unnecessary risk
      • Worry about the legacy left behind!

5. What are the strategies to reduce financial stresses?
Employ different strategies to cater to these 5 common Financial stresses:

      • Cash Flow Planning
      • Net-Worth Planning
      • Debt Planning
      • Risk & Insurance Planning
      • Estate and Legacy Planning

6. How to make stress your friend?

      • Few studies on how to make stress your friend

7. Live flexible like water

      • Learn the wisdom of the water-flexible, humble and patience

8. Summary

Methodology
Lectures, exercises, group discussions, Theoretical sessions shall be followed by workshops and general discussions.

Who should attend
Everyone who is interested.

NLP Performance Training

Introduction
Your organisation needs effective and efficient people who can master their mental and emotional habits and use them for your organisations’ success. Our Performance Mastery – NLP Training can teach your employees the secret to excelling in their work performance so they can lead successful and fulfilling lives and a successful and fulfilled staff is the key ingredient for a successful organisation. Each training is uniquely tailored to the company’s needs, budget and time schedule.
Performance problems can lead to:

      • Slow growth of the organisation
      • Failure to achieve business results
      • Difficulty in resolving problems, as these take a long time to track down
      • Lower product or service quality
      • Time and money wasted

Learning outcome
The participants will be able to:

      • Be more productive and constructive with better habits.
      • Develop the performance strategies and habits (mental, emotional or social) to support your organisations goals.
      • Apply more productive time, self-management and self-leadership methods.
      • Develop productive habits such as a stronger discipline, self-motivation, decision making, higher thinking and problem-solving ability.
      • Eliminate problematic habits and behaviours.
      • Master how they handle problems, stress, change or complexity
      • Become more focused, effective and efficient
      • Set and achieve goals effectively in any area of life: work performance, relationships, health etc
      • Facilitate positive change in themselves and others…and much more!

Course Contents

Day 1

      • Personal Development Plan
      • Enhancing Emotional Intelligence.
      • Collective (team) Intelligence and Innovation
      • PERCEPTUAL POSITIONS – changing your point of view to achieve better results
      • REPRESENTATIONAL SYSTEMS – using all five senses in managing services
      • LANGUAGE PATTERNS – being focused with words for better communications
      • NEUROLOGICAL LEVELS – more keys to personal and organisational congruency

Day 2

      • Compelling Goal Achievement
      • Beliefs & Performance
      • Collective (team) Intelligence and Innovation
      • Team conflict and the holistic way in solving interconflicts
      • Personality colour energy preferences in the team
      • Energise the team
      • The 9 motivators you MUST understand before you can improve performance

Conclusion
Mastery of this level of applied NLP for business provides specific, learnable skills and techniques that will improve the level of performance, resolve sources of tension, overcome self imposed limitations, and achieve higher levels of confidence in virtually any area of professional life. For a return on investment, many organizations around the world have used the technology of NLP to assist them in achieving their corporate objectives. NLP is useful in any situation in which people must communicate in order to produce positive results.
Methodology
These communication skills courses incorporate 20 plus years real life management experience with tools and ideas incorporated from Neuro Linguistic Programming (NLP), Insights Discovery and Motivational Maps. They are each simple and amazing tools and techniques designed to help people understand themselves and others and make a positive difference.

Who should attend

      • Team Leaders/Supervisors
      • Outlet Managers
      • Head of Department
      • HR and Marketing professionals
Statistical Reasoning & SPSS (Statistical Package for the Social Sciences)

Introduction
Statistical Reasoning: A process of solving problems, to look for the answers to questions using data collected according to a systematic design. SPSS is a software package used for interactive, or batched, statistical analysis. Long produced by SPSS Inc., it was acquired by IBM in 2009. The current versions are named IBM SPSS Statistic. It is used by various kinds of researchers for complex statistical data analysis. Most top research agencies use SPSS to analyze survey data so that they can get the most out of their research projects.

Learning outcome
The participants will be able to:

      • To understand the basics of statistical reasoning and purpose of using SPSS
      • To comprehend the use of SPSS software
      • To apply SPSS in generating both descriptive and inferential statistical analysis

Course Contents

1. Introduction to Statistical Reasoning

2. Introduction to SPSS

3. Variable and Data Entry

4. Descriptive Data Analysis

5. Parametric versus Non-Parametric Tests

      • Chi square and Cross Tab

6. Compute and Transform Variables
7. Statistical Distribution of Data (Normality Test)

8. Reliability Test (Cronbach-α)

9. Inferential Data Analysis

      • T-test
      • Correlation
      • Regression

Methodology
Structured workshops, lab-sessions, demonstration, practical and hands-on, sharing and interaction.

Who should attend
Lecturers and Senior lecturers who are supervising students’ final year dissertation projects, and those who are interested to learn the .

The People Principle: Effective Communication and Interpersonal Skills for Everyone

Introduction
This Effective Communication & Interpersonal Skills course is designed to provide knowledge about various communication styles. With this course, the candidates will learn how to improve their interpersonal skills and how to maintain a relationship with working anywhere. Effective communication style and better-understanding help to resolve conflicts in the working environment. This one-day course helps the delegates in developing interactive and responsive communication style. Communication is one of the leading factors that result in a positive outcome of the organization. This course is highly beneficial for those who wish to enhance their communication skills and build strong interpersonal relationships in the workplace. The course includes fundamental of communication, benefits of effective communication, conflicts, interpersonal skills and its importance.

Learning outcome
The participants will be able to:

      • Understand the barriers to communication
      • Convey your message clearly, concisely and assertively
      • Recognize the importance of interpersonal skills
      • Describe how good communication with other can influence our working relationships
      • Identify different communication styles in action and flex your style to influence others
      • Engage with others and understand the impact you have on them
      • Feel more confident to express your ideas and opinions.
      • Make best use of body language, listening and oral communication.

Course Contents

1. About communication

      • What is communication?
      • Process of communication
      • Types of communication
      • Benefits of effective communication
      • Build a strong relationship
      • Productivity increased
      • Reduce stress
      • Better working environment
      • Able to resolve issue

2. Overview of interpersonal skills

      • What are the interpersonal skills
      • Importance of interpersonal skills
      • The interpersonal skills model

3. Effective communication

      • Set a goal for effective communication
      • About active listening
      • Benefits of good listening
      • Levels of listening

4. Conflicts

      • What are conflicts
      • Reasons for conflicts
      • Effects for conflicts
      • Managing conflicts

5. Requirements for interpersonal skills

      • For gaining Self-Confidence
      • For better Relationship Management
      • Getting Receptiveness to Feedback
      • Body Language
      • Listen carefully and understand
      • Collaboration
      • Social Awareness
      • Showing Appreciation
      • Showing positivity to speaker
      • Workplace etiquette

Methodology

      • Group Discussion and Presentation
      • Interactive Session & Role Play
      • Lecture
      • Activities
      • Video Learning

Who should attend
Everyone who is interested.

The Secret To Retiring Happy, Wealthy, and Stress-Free

Introduction
Malaysia is expecting to reach the aging population status by 2035, where 15% of its total population would be 60 years and older, posing a huge socioeconomic and health problem for the country. According to EPF Report 2018, active member’s average saving at age 54 is RM209, 916, which is about RM862 monthly allowance for 20 years of retirement. These alarm us the crucial of having a retirement plan ahead to prevent any hardship in the future. Besides, retirement is not only about a number, but also includes state of mind, few strategies to get it optimized and some preparations. This workshop will help participants to re-define their retirement

Learning outcome
The participants will be able to:

      • The participant should be able to know what retirement means to them and what retirement life they want.
      • The participant should able to quantify what their retirement cost is, how to fix the gaps based on what capital they have currently.
      • The participant should be able to utilize the strategies to optimize their nest egg towards the desired retirement lifestyle.
      • The participant should be able to prepare mentally and financially toward their retirement.

1. How much time do you have?

2. Redefine the client’s retirement and it’s time to retire!

3. Retirement Realities’ Check

4. What kind of retirement life you want

5. Retirement Roadmap

6. How much nest egg you have to fund your retirement?

7. How to fix the retirement’s gaps

8. Case Study-Meet the couple who quit their jobs and retired in their 30s

9. A Comprehensive Retirement Plan-Medical, Income & Long Term Care

10. Why the common retirement strategies are imperfect ?

11. What are the 6 major strategies to optimize the client’s nest egg?

      • Setup your sufficient protection and emergency fund
      • Optimize your cash flow and save more
      • Know your risk profile and optimize the balance sheet
      • Get will written or trust setup
      • Start early and Invest wisely
      • Monitor it from time to time

12. What are the common mistakes in retirement planning?

13. Preparation to retirement

14. Dying with Dignity

15. Summary

Methodology
Laptop or Smartphone or Tablet with Excel & calculator.

Who should attend
Director, top management and senior staff of the company.